If you're human, you're going to be dealing with difficult people from time
to time - whatever your age. You'll find them at work, at home, at school, or
even while out shopping. While you'll likely to solve a problem with a relative
or friend differently than a stranger, there are also some universal ways of
communicating effectively with difficult people. Teachers and parents can learn
these techniques themselves, and start to teach them to kids, too.
Here are some tips to turn those lions into lambs:
1. Give them the benefit of the doubt. See if you can get to the root
of why they're acting difficult. Sometimes people are just having a bad day. Or
perhaps the reason could have nothing to do with the situation at hand, but
something else in their life. It is important to remind kids that someone who is
unpleasant is not always unpleasant, and may not be reacting to them in
particular.
2. Be kind. Fighting fire with fire often makes the situation worse.
If someone's being difficult with you, just keep a cool head and remain calm and
kind. Chances are that this person will appreciate the fact that you're being
patient. Remind children that kindness can help their relationship with any
difficult person. Even if they don't particularly feel like being kind, they
should try it at every opportunity. Perhaps they could end up making a new
friend!
3. Focus on the positive. This tip is especially important when the
difficult person in your life is a family member. Because that person will
always be in your life, it would benefit you in many ways to have a positive
relationship. Even if they are difficult, they have some good aspects too. Spend
your time focusing on and bringing out these positive aspects.
4. Avoid pointing fingers. It's tempting to place blame for difficult
situations on the other person. Adopt the mentality that neither of you are to
blame for the problem. It'll help you gain peace and clarity about the
situation. Kids must realise that it's also important not to fight the other
person. They don't want to be considered a difficult person either. Teach
kids how to express express their opinion without resorting to arguments.
5. Focus on the humour. You've probably been in a difficult situation
before where you suffered at the time, but later it turned out to be quite a
humorous story. Find the humour in your current difficulty. It may help you both
be more relaxed and apt to seek a positive solution. Kids are quick to laugh, if
you remind them to do so!
6. Determine what can be remedied. Focus on the particular things that
you can take action on in the situation. For instance, if you're having a
problem with another parent or a teacher, mediate the problem if possible. You
also need to have the wisdom to understand when you won't be able to change
something. You may need to come to terms with the fact that a person will always
cause you difficulty. This acceptance alone may help you to better deal with
this person. Children should be taught that, sometimes, regrettably, it is
better to stay out of someone's way!
7. Get help from others. You may be able to find someone who has gone
through a very similar situation. Ask them how they handled the problem. This
other person may be able to show you how to approach the situation with a
different mindset. After all, you never really know what piece of important
advice someone else may be able to give you. Children don't always have to rely
on their parents: they may be able to ask a teacher, an older sibling or friend
for help.
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